Frequently Asked Questions
Find answers to common questions regarding our gear, shipping policies, and firearm safety.
How do I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is the return policy for accessories and apparel?
We offer a 30-day return policy for most unused and unopened accessories and apparel. Items must be in their original packaging with all tags attached to be eligible for a refund.
Can I have a firearm shipped directly to my home?
No. Federal law requires that all firearms be shipped to a holder of a Federal Firearms License (FFL). During checkout, you must select a licensed dealer in your area where you will complete the necessary background checks and pick up your purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Please ensure your billing address matches the information on file with your bank to avoid processing delays.
Do Smith & Wesson products come with a warranty?
Yes, most of our firearms are covered by a Limited Lifetime Service Policy. This covers defects in materials and workmanship for the original purchaser. Please refer to the documentation included with your specific model for full details.
How can I find out if my firearm is compatible with specific accessories?
Product compatibility information is listed under the 'Specifications' tab on each product page. If you are unsure, we recommend consulting your owner's manual or contacting our technical support team for assistance.